English for Hotel and Tourism
Course content
Professional hospitality, entertaining visitors and handling social situations are important for many professional people.
Areas covered within the course generally include:
- meeting and greeting
- dealing with enquiries and offering advice
- arranging and cancelling appointments/social engagements
- travel arrangements, bookings and reservations
- giving and understanding directions
- restaurants and pubs
- small talk
Sample list of topics:
- Accommodation - types and trends
- Arrivals and accommodation
- Welcome Do's and don'ts for your safety and security 17) Tourist information - local food and culture
- Dealing with problems and complaints
- Understanding the menu
- Dealing with dissatisfied customers
- Business travel, incentive travel and conferences
Course duration: 80-100 ac.h.
